
Long time no see, huh?
I’ve been in a serious writing phase these past few months. Creating new reports, constructing new strategies, testing those strategies, writing some more.
In between all of that, three things have happened.
1) I moved.
This time from New York City to Center City, Philadelphia. One incident that prompted this move was the guy who bypassed my buildings concierge, and followed me and my daughter into the elevator. The hairs on the back of my neck bristled like a porcupine because he didn’t press a floor when he got on the elevator.
By the 3rd floor (I lived on 14) I dropped my shopping bags, removed my gloves, turned to face him, looked him directly in the eyes and gave him a look to let him know that he wasn’t going to catch me by surprise.
Even though he could’ve been going to see another person on my floor, I just knew that wasn’t the case. I was 100% sure he was going to harm me. It was a distinct feeling that I absolutely couldn’t ignore.
In the movie New Jack City, there’s a scene where Ice-T (a rapper in real life, but a cop in the movie) is telling a story about a thug who killed his mother in order to be initiated into a gang. It was a random killing.
Well THAT was the thought I had as soon as that elevator door closed. It was truly a gut feeling at its best.
Long story short - it didn’t get gory, but it did get scary. He was found waiting for me to come out of my apartment. In fact, when he ‘attacked’, he didn’t know it was the police coming out of my apartment.
I packed up, found a gorgeous condo in Philadelphia, overlooking Rittenhouse Square, and the rest is history.
All hail the portable lifestyle of information product creation!
BTW, this isn’t meant to scare anyone away from visiting NYC. I still feel very safe in the city. I just didn’t feel like the building I was living in was secure anymore. And for the money you have to pay to live in NYC, the stress of that incident took A LOT away from me.
I’m a pansy that way - a pansy who’s determined to be around for a long time.
2) Meanwhile on the Internet… last month I realized that I had a super scamming affiliate.
He had two Paydotcom usernames - both shared a similar phrase.
He sent a number of orders for Desperate Buyers Only in June. I paid him for those sales on July 1st. In July I started getting more orders from him.
Then all of sudden, I started getting chargebacks. First it was one a day, for three days. Then one day I got like four chargebacks. I looked at where the sales came from, and sure enough they all came from that one affiliate.
And all the customer e-mail addresses looked exactly the same - first name, last name, with a Gmail or Yahoo domain. Or first name, last name, and a number.
I went through and refunded the rest of the orders he sent, terminated my relationship with him, and closed the DBO affiliate program to new applicants.
I was so pissed off! Especially since I’d just gone through that PayPal account freezing incident this year.
Apparently Paydotcom got complaints about this person, and they reported him to PayPal. I also reported him to PayPal as soon as the chargebacks started coming in. But that call probably fell on deaf ears.
When I called PayPal about the incident, the rep didn’t even know what an affiliate program was! That’s idiotic.
How the heck can PayPal put their reps on the line to talk about e-commerce issues, and a rep NOT know what an affiliate does? There’s something wrong that picture.
That incident further prompted me to continue launching my new products with Google Checkout.
Speaking of new products and Google Checkout, I’ve been VERY pleased with the service so far. I’ve been with them for 5 months, and I have nothing to complain about.
Amen to that one.
3) As I mentioned in a previous blog post (when PayPal originally froze my account) I’m currently adding more print products to my lineup.
First off, when you snail-mail your products you have a tracking number. So you have fewer problems with chargebacks. In fact, when I did print products early on in my career, I won around 75% of my chargeback cases because I was able to provide tracking information, and show that the person signed for the delivery. (They frequently claimed they didn’t get anything.)
But even more important - (because in reality, chargebacks and problem transactions are the exception - not the norm) - print products create a better long-term image.
I think we all get a little excited and anxious when we’re waiting for something in the mail. I order at least one thing from Amazon nearly every, single week, because I like getting stuff in the mail - (and I read a helluva lot).
As I’m bombarded with information online, I can appreciate being able to pop something in my bag to read at the park.
Yes, e-books are far easier to deliver, and they give the customer the benefit of instant gratification.
But when you want to start going into higher price points - as I wish to do, you’ve gotta go print.
So my brand new $129 product - The Good and Fast Content Creation Formula - is print. And that’s just the beginning.
In case you’re wondering, I’ll talk about The Good and Fast Content Creation Formula later this week.
Until then!







Sat, Aug 23, 2008
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